Written by: Omar Amanat
Summary: Think you know everything there is about hotels? Think again.
Learn the top secrets that managers and hotel management workers donât want you to know with this guide. Youâll discover things thatâll make you think twice before booking at certain hotels.
âWalkedâ
Are you planning on staying for a âone nighterâ at a hotel? Be careful, you might get walked and not even know it yet. The average no-show rate at a hotel is roughly 10 percent daily, meaning hotels will overbook up to 110 percent capacity â to maximize profits. What happens when customers actually show up to their reservations? Someone will get âwalkedâ, and it might just be you. Youâll likely get the boot if youâre: using a deeply discounted rate and seem âless importantâ to the hotel, never stayed a night before and may never visit the location anymore, and are a âone-nighterâ.
Ask More In-Depth Questions, Get more Efficient Solutions
If you have a complaint about something, youâre likely to call the front desk directly and ask them to address the problem. Now, keep in mind that the problem isnât always caused by the front desk at all. So, outline you problem, offer a solution, and ask whom you should speak to in order to get your problem solved. Remember, the front desk will act as a proxy and point you in the âright directionâ.
If you want to make sure that the front desk agent doesnât just nod and smile but fail to even address your issue, get his or her name. Nothing gets an agent more nervous than being directly pointed out and identified â donât threaten them just be casual. While screaming may be an effective way to get what you want, itâs not as nearly effective as you might think. And, do you really need to act like a spoiled child to get everything you want? Your morals might need a reality check if you go down that path, yikes!